We want you to be 100% satisfied with your new wig. And color plays a key part in your satisfaction and happiness. In fact, the #1 reason a wig may fall short of expectations – especially when making the purchase online - is its color.
We understand your hair is a part of your identity, and the color you select can say a lot about you. This is a decision we do not take lightly and want to help our customers choose the perfect color for their skin tone and personality
These are the steps we take to make finding your perfect hair color as easy as possible…
- We stock the most popular colors for the wig styles we carry. The ones we, and our partners at Bravadas, know from experience most women are looking for - and are HAPPIEST with.
- If you like one of those colors we have in stock, great! Simply order it and we'll send it to you ASAP!
- If you're not sure (or don't see the color you're looking for) please choose the "Not sure - Help me choose the perfect color!" option and order your wig.
- After you place your order, a Certified Cosmetologist/Wig Specialist from our partners at Bravadas will reach out to you to schedule a video chat (via Skype, FB Messenger, WhatsApp or other available video chat option). There is NO additional charge for this service!
- During this video chat, your Certified Wig Specialist will get to know you, your skin tone, personality and more. After getting to know you, the Specialist will discuss the best color options for you and help you decide on the perfect color.
- Once you’re happy with your color choice, your order will be automatically updated and your wig will be shipped to your door.
Easy peasy! (Oh, and of course if you’re not sure about the color or even the wig style after your consult, just let us know before your order is processed and we'll give you a full refund on your order.)
Beyond the Color Consultation
Most of the time, the color consultation with a Bravadas Cosmetologist and our online swatches/charts are enough to help you find the perfect color. But sometimes they’re not. If that’s the case, don’t worry! We’ve still got you covered.
Here are some additional options we offer to help you find the perfect color…
Option 1 - Order a Color Swatch:
For the most accurate color representation, most of our available brand’s swatches are available for purchase. Simply order the swatch through us and you will be able to select the best hair color from your favorite brand.
Option 2 - Color Ring Exchange Program:
Another cost-effective way to choose your best color is through our Color Ring Exchange Program. Simply order the color ring you want to select from and return it within 10 days of receiving it. When we receive the color ring with all of its swatches, we credit the purchase price (minus shipping) toward your account. This store credit does not expire, so you can use it whenever you are ready to make a purchase. Please keep in mind, that failure to return the color ring within 10 days or without all of the swatches violates our policy, and you will own the product.
Option 3 - Send a Hair Sample:
With our team of experts available to help, you can simply send us a sample of your own hair or wig that you want to match. Our color experts will select the color blend that best represents your sample.
Experience You Can Rely On
Your Wig Specialist can discuss all these options with you during your video chat. These wig specialists have been helping women select appropriate hair color matches for almost 20 years. Whether they are helping a bride-to-be or a cancer patient, they offer a high level of care, compassion and knowledge that ensures your investment is worthwhile!
If you have any questions, please contact us at (888) 253-4447 or firstname.lastname@example.org.